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Whatsapp: (242) 727 2475
tcallender@gemfinedesign.com

CUSTOM JEWELRY & Fine Jewelry Services

  • About Us
  • Engagement/Weddings
  • Valuations
  • Guides 
    • Diamond Buying Guide
    • Birthstone Gemstones
    • Anniversary Gemstones
    • Jewelry Insurance
  • FAQ's
  • Appointments
  • …  
    • About Us
    • Engagement/Weddings
    • Valuations
    • Guides 
      • Diamond Buying Guide
      • Birthstone Gemstones
      • Anniversary Gemstones
      • Jewelry Insurance
    • FAQ's
    • Appointments
Whatsapp: (242) 727 2475
tcallender@gemfinedesign.com

CUSTOM JEWELRY & Fine Jewelry Services

  • About Us
  • Engagement/Weddings
  • Valuations
  • Guides 
    • Diamond Buying Guide
    • Birthstone Gemstones
    • Anniversary Gemstones
    • Jewelry Insurance
  • FAQ's
  • Appointments
  • …  
    • About Us
    • Engagement/Weddings
    • Valuations
    • Guides 
      • Diamond Buying Guide
      • Birthstone Gemstones
      • Anniversary Gemstones
      • Jewelry Insurance
    • FAQ's
    • Appointments
  • Appraisal and Valuation FAQ's

    Who writes the valuations for Fine Design Ltd.?

    Appraisals are written by Tamara Callender, GIA GG, NAJA. A graduate of the Gemological Institute of America and a member of the National Association of Jewelry Appraisers.

    What are your hours?

    We try to be as flexible as possible. All consultations are by appointment only. Please email us to book a convenient time:
    tcallender@gemfinedesign.com

    Where is your office?

    Our office is near the airport in Nassau for a location click here.
     

    Do I have to leave my jewelry with you?

    During our appointment we sit together at a table while I examine your jewelry and take measurements, notes and photographs. At the end of your appointment, you take your jewelry home with you. I use my written measurements, notes and photographs to construct your appraisal(s).

    You do not leave your jewelry.

    What is the GIA?

    The GIA is the Gemological Institute of America.They issue lab reports on diamonds and colored gems and they operate a school teaching students how to be gemologists. The GlA is known as the world's foremost authority in gemology.

    Are lab-grown Diamonds really Diamonds?

    Lab-grown and natural-mined diamonds are chemically,optically, and physically the same. Both kinds grow as rough crystals and must be cut to their final shape.

    Why should I get a current jewelry valuation if I already have an older jewelry valuation?

    A good general rule is to update your jewelry valuations every 5 years. Should you suffer a loss your insurance company will refer to your last valuation to help settle your claim. Consult with your insurance company for their requirements.

    How safe is my information?

    All of our appraisals are written on a cloud-based system with advanced data encryption. As an additional level of security we give our customers a choice on whether their appraisals include their address or P.O. Box. Our customers are given online access to their
    personalized online portal giving them the ability to view and manage their appraisals directly from their mobile devices or computers.

    How long does the valuation process take?

    Each appointment takes 20 to 45 minutes for measurements, notes and photography of your jewelry. The time it takes is somewhat dependent on the complexity of your jewelry. Your official written valuation will be ready in approximately 3 business days.

    How do I know which kind of valuation to ask for?

    This can be discussed – as the type is guided by the purpose of the valuation.

    The main types of reports are:

    Insurance or Retail Replacement Valuations: This report describes and documents the quality of jewelry and gemstone(s) listed and estimates the cost of replacing those items in a retail jewelry store.

    We employ the most appropriate use of sales comparisons, cost analysis and market level approaches to arrive at our valuations.

    This document will enable the insurance company to replace an item that has been either lost or stolen or provide a cash equivalent, depending on the policy coverage.

    This type of appraisal isused to determine an appropriate amount of Insurance coverage.

    Fair Market Valuation Reports: Fair Market is defined by the amount for which the items would be sold in a voluntary manner between a willing buyer and a willing seller neither of whom is under any obligation to buy or sell and both having reasonable knowledge of relevant facts. It is neither a forced sale or a sale price. The need for this type of appraisal may arise from the disposition of assets prior to or after divorce proceedings as
    well as assets received from gifts.

    Estate Services: This appraisal will assist the equitable distribution/division of jewelry assets of an estate.
    This type of appraisal takes into account that antique jewelry may contain additional value due to age, rarity and provenance. The venues for sales are not limited to retail jewelry store but also include antique and bricks and mortar auction houses and online sales.

    Hypothetical or Theoretical Valuation (Estimate to Replace): This type of valuation is performed after jewelry has either been lost or stolen. A bill of sale, older valuation, photo or the description of the item by the owner or a third party
    will aid in its production.

    Gem Identification (Qualitative Report): This service is provided to both the retail jewelry trade and private clients for determining the identification and verification of gemstone and jewelry that have been out of the possession of their owners.

    How do you come up with the Fair Market Value prices for an appraisal?

    The fair market value (FMV) for a piece of jewelry is based on research of the secondary marketplaces (used jewelry marketplaces} for a comparable item. Exactly which secondary marketplaces depends upon the item, of course, but can include places like current results from sales at auction houses, eBay and various estate jewelry websites.

    Can I use one of your insurance replacement or Retail Replacement value appraisals to help me sell my jewelry?

    The details of the jewelry will be accurate; however, it is important to note the fact that, generally speaking, insurance replacement values are higher than what the jewelry would resell for.

    How do you come up with the Retail Values for an appraisal?

    The estimated retail insurance replacement value for apiece of jewelry based on the average of what fine independent online retail jewelry stores would sell a comparable item for.

    How much do your written valuations cost?

    Written valuations start at $150.00 per item such as a 0.75 carat solitaire engagement ring and will go higher if the item is complex or will take extensive research. All fees will be discussed at the beginning of your appointment.

    I don't want to sell my jewelry but can I bring it all to you and you tell me what's real, what's not, and what it's all worth?

    This falls under my "Consultation" category which is charged at $150.00 per hour or fraction thereof. We sit together for the consultation so you get to watch me do the gemological testing of your items and then we discuss my results and the values of each item. This does not include written reports only a verbal consultation.  

    Do people have jewelry with "enhanced" gems and not even know it?

    With many gems it is common, routine and expected for them to be enhanced in some way to improve their color, clarity and appearance. For example, 99% of all emeralds are enhanced to make them look better. The most common form of enhancement with emeralds is oiling.

     

    Rubies and sapphires also have a history going back hundreds of years for having been heated after they are mined. It is estimated that 99% of all rubies and sapphires currently for sale have been heat treated.

    Do you “plot” the inclusions for each major diamond in your written appraisals?

    There are many limitations in visibility and examination ofa mounted diamond due to prongs and bezels and the mounting itself that can hide chips, indented naturals, damage and inclusions.

    A diamond plot consists of two hand drawn diagrams showingthe internal and external characteristics of a diamond, called the identifying characteristics.

     One diagram maps the identifying characteristics lookingdown from the top of the diamond and the second diagram maps the identifying characteristics looking from the bottom of the diamond that cannot be seen from the top of the diamond (as well as a mounted diamond can be seen from the bottom surround by prongs).

    In place of a hand-drawn plot our appraisals have a writtendescription of the types of inclusions seen in the major focal diamonds that are over ½ carat.

    Plotting is one way to identify a diamond, is there another way?

    Laser inscription service (your diamond may already haveit) is a unique 10-digit laser inscription number on the girdle of your diamond.

    The inscription number is issued along with a lab report detailingall of the specs on your diamond. If your jewelry is later stolen and recovered by the police, they know to look for inscription numbers and they can return your diamond to you. Also, if you leave your jewelry item at a jewelry store for repair you can look for your inscription number on your diamond when you pick it up. Inscription numbers cannot be changed, added-on to or removed by a jeweler.

    What else do you appraise?

    Laser inscription service (your diamond may already haveit) is a unique 10-digit laser inscription number on the girdle of your diamond.

    The inscription number is issued along with a lab report detailingall of the specs on your diamond. If your jewelry is later stolen and recovered by the police, they know to look for inscription numbers and they can return your diamond to you. Also, if you leave your jewelry item at a jewelry store for repair you can look for your inscription number on your diamond when you pick it up. Inscription numbers cannot be changed, added-on to or removed by a jeweler.

    When you look over my jewelry can you tell me if it needs repairs?

    We inspect for worn prongs, cracks in both prongs and mountings, loose gems, damaged gems, thinning shanks, etc. and will make repair recommendations as required. 

    Will you clean my jewelry?

    I clean most jewelry items before I inspect them in an ultrasonic cleaner.

    Should I bring my old Jewelry paperwork to the appointment?

    Please bring any paperwork you have related to your jewelry item being appraised, such as a lab report, old appraisal, or the original sales slip. We have the same goal which is to get you a current appraisal that has all of the item's information pulled together in one new document.

    What are the differences between a Diamond Grading Report and a jewelry valuation?

    A diamond grading report is a scientifically based assessment of a single diamond. These reports tell you if the diamond is natural or synthetic and describe the diamond shape, weight, body color, clarity, proportions, and any enhancements.

    A jewelry valuation is based on the idea that the diamond is already set in a piece of jewelry.

    A valuation assigns a monetary value based upon whether the diamond
    is natural or synthetic, and also the shape, weight, body color, clarity, proportions, and any enhancements.

    In addition to these diamond characteristics the appraiser is also taking into account a multitude of other considerations. Some of these include whether the jewelry is set in platinum, gold, or some other metal.

    Values vary on whether the item is new, antique or a reproduction of an antique, and whether the maker’s hallmarks are genuine or fake. The overall quality of craftsmanship is also considered.

    If you have questions about your jewelry a consultation with a GIA trained Graduate Gemologist is a great place to start.

  • Custom Design FAQs

    How do I make an appointment?

    We would love to hear your design ideas. Please contact us to schedule a consultation - email: tcallender@gemfinedesign.com.

     

    We can then provide you with a custom quote for your consideration.

    How do I inquire about a custom ring I saw on social media, or get a quote?

    For custom pieces please send pictures/descriptions or drawings to Tamara Callender: tcallender@gemfinedesign.com

    Are your diamonds ethical?

    All of our diamonds are ethically sourced in accordance with the highest international standards.

    Do you sell lab-grown diamonds?

    We absolutely do! We can select your stone together according to your specifications. Your ring your design specifications.

    Do you sell mined diamonds?

    Yes we do! We source mined Diamonds, buying from international diamond trading platforms that follow the highest global standards.

    Do you work with other gemstones?

    We love all gemstones and are happy to work with any! Your ring your design choices!

    Do I have to be in Nassau or even in the Bahamas?

    We work with clients across the Bahamas, USA and internationally. Our virtual process is 100% identical to our in-person process. Our guided design
    process is seamless.

    How much does a custom engagement ringor wedding ring cost?

    A starting point for engagement rings is $2,000 (lab-created diamond,moissanite, lab-created gemstone).

    A starting point for a mined gemstone is $5,000.

    Heirloom/Redesigns starting point at $1,500 this includes un-mounting/mounting fees.

    Is custom jewelry more expensive?

    Surprisingly, no. You can also expect a higher quality ring with the added benefit of being able to personalize for the same amount.

    Can you redesign an existing ring/piece of jewelry?

    Yes! All of our jewelry is custom ordered. From a plain band to diamond accented rings. Engraved with a message/date if wanted.

    Do you repair, resize, clean or service jewelry?

    Yes we offer all types of fine jewelry services. Please get in contact.

    Do you refine gold?

    We do! We offer a transparent gold refining service. Please contact tcallender@gemfinedesign.com to receive more information.

    What is your return policy?

    All our custom made jewelry is considered to be final sale.

    Do you offer financing?

    We offer financing over 90 days. Four equal payments.

    Do you offer a Care Package?

    Our rings come with complimentary annual cleaning and inspection.

    Simply email us around the yearly anniversary of your ring’s purchase toschedule your annual clean and inspection.

    Do you offer a Warranty?

    After purchase, Fine Design Ltd. assumes no responsibility for accidental damage, lost stones or jewelry theft. Fine jewelry is fragile by nature, damage from wear is not a production defect. Insurance of fine jewelry is highly recommended. Insurance can cover theft, loss, stone loss and damage.


    Fine jewelry can be added to your homeowner/renter’s insurance, or a
    stand-alone policy can be purchased.

    How can I find out my partner’s ring size… secretly?

    We can help you with ideas and or a professional sizing tool to help find out your partner’s ring size on the quiet.

    Do you make men’s wedding rings?

    Yes! All of our jewelry is custom ordered. From a plain band to diamond accented rings. Engraved with a message/date if wanted.

    How long does the custom design process take ?

    Approximately 4-6 weeks from the time you place your order. We recommend reaching out at least 12 weeks before your important date, to ensure you have plenty of time to make changes at your own pace without feeling rushed.

  • Caring for Fine Jewelry

    How should I care for my fine jewelry? Are there any activities I should avoid while wearing it?

    All fine jewelry is delicate by nature. The surface finish of jewelry will begin to evolve with
    wear. It's normal to see small marks on rings as they make contact with objects
    (often most noticeable on brand new rings during the first weeks of wear).

    Avoiding impact, pressure, chemicals and extreme temperatures is essential for fine jewelry care. Gold, gemstones, and even diamonds can be damaged with improper care.

    Remove your ring during activities/situations such as:

    • All exercise and sports
    • Washing dishes
    • Gardening
    • Moving furniture
    • During work (If you have an active job)
    • Sleeping (Your setting can be under significant pressure without you being aware.
      This is especially important for slim rings and those with only one connection
      point)
    • Bathing, swimming, hot tubs
    • Playing catch
    • Art/craft projects
    • Any activity which could result in an impact to your ring
    • Extreme temperatures and pressure
    • Chemicals, such as bleach, ammonia, chlorine, household cleaners
    • When applying creams and lotions, such as moisturizers and sunscreens

    Check Centre Stone Tension Regularly

    Centre stones can be loosened by a single accidental impact. To ensure that your stone is tight,
    gently tap it with a pin and watch for movement. A loose stone often makes a ‘clicking’ sound when the ring is shaken. If a stone is loose, immediately refrain from wearing your ring until it has been professionally re-tensioned.

    Accent Diamond Setting

    Due to their delicate nature, pavé and small accent diamond settings require care. The tiny, handmade prongs holding each diamond can be damaged by a single impact, or continuous abrasion, which wears away the metal. Pressure (such as wearing a ring during weightlifting, cycling or other heavy gripping) can bend or stretch the band, which loosens the settings. Should an accent stone come loose, immediately refrain from wearing your ring
    until it has been repaired (as adjacent diamonds will also likely be loose).

    Rose Gold + Platinum

    Rose gold and platinum are softer than all other fine metals. Pieces made with rose gold or platinum are prone to damage/signs of wear.

    Gemstones

    Gemstones, including sapphires, emeralds, rubies, alexandrite and all other non-diamonds are softer. Gemstones are susceptible to scratching and damage during wear. Ensure to wear gemstone jewelry gently, keep free from chemicals and clean only with non-abrasive solutions.

    Ultrasonic Cleaners

    We do not recommend the use of consumer grade (at home) ultrasonic cleaners. Overuse of ultrasonic cleaners can lead to stone loosening/loss. They can also damage jewelry by making contact with the interior of the machine during use. If you choose to use an ultrasonic, we recommend using it sparingly (i.e. every 6 months) and ensuring your jewelry is suspended in the water never sitting on the bottom.

    How to clean your fine jewelry at home

    This method is only suitable for gold and platinum jewelry set with diamonds or sapphires:

    1. Place a dollop of dish liquid in a bowl

    2. Pour a cup of warm water over mild dish liquid and mix

    3. Place your ring in the solution for 15-20 minutes

    4. Gently brush the underside of your stones with a soft bristle toothbrush

    5. Rinse in warm water

    6. Repeat steps 1-5 if necessary

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